Safeguarding Policy
The Mental Health Practice
Effective Date: 1 September 2024
1. Purpose of This Policy
The Mental Health Practice (hereinafter referred to as "the Firm") is committed to creating a safe and supportive environment for all clients and employees. This policy sets out the principles and procedures to safeguard individuals, particularly vulnerable clients, and ensure the well-being of employees. This firm deals exclusively with clients who are considered to have a mental disorder and so will all be considered vulnerable, but even within this group of clients it is recognised that there may be a particular need for vigilance.
2. Definitions
Safeguarding: Protecting the health, well-being, and rights of individuals to ensure they are free from harm, abuse, or neglect.
Vulnerable Clients: Clients who may be unable to protect themselves due to age, disability, mental health issues, or circumstances that leave them at risk of harm or exploitation.
Employees: All staff, including solicitors, administrative personnel, and contractors, working for the Firm.
3. Scope of the Policy
This policy applies to:
All employees of the Firm.
All clients, particularly those identified as vulnerable.
Third-party suppliers and partners working with the Firm.
4. Rights of Clients
4.1 Safe Access to Services
Clients have the right to access legal services in a safe and supportive environment, free from harm, exploitation, or discrimination.
4.2 Dignity and Respect
Clients will be treated with dignity, respect, and sensitivity, especially if they disclose vulnerabilities or safeguarding concerns.
4.3 Confidentiality
Clients have the right to confidentiality, with information shared only on a need-to-know basis or when required by law to prevent harm.
4.4 Support for Vulnerable Clients
The Firm will:
Identify and respond to signs of vulnerability or safeguarding concerns.
Offer appropriate adjustments, such as accessible communication methods or extra support during legal processes.
Refer clients to relevant support services when necessary.
5. Rights of Employees
5.1 Safe Working Environment
Employees are entitled to a safe workplace, free from harassment, bullying, or other forms of harm.
5.2 Training and Awareness
Employees will receive safeguarding training to identify and respond to concerns involving clients or colleagues.
5.3 Reporting Concerns
Employees have the right to report safeguarding concerns without fear of retaliation or discrimination.
6. Responsibilities
6.1 All Employees
Be vigilant for signs of harm, abuse, or exploitation among clients and colleagues.
Report safeguarding concerns promptly to the Designated Safeguarding Officer (DSO).
6.2 Designated Safeguarding Officer (DSO)
The DSO is responsible for:
Leading on safeguarding matters within the Firm.
Providing guidance and support to employees.
Ensuring compliance with safeguarding laws and best practices.
Liaising with external agencies (e.g., local authorities or law enforcement) where necessary.
Contact Details for the DSO:
Tammy Groves,
Data Protection Officer
The Mental Health Practice
Oxford Point, 19 Oxford Road, Bournemouth BH8 8GS
07961 053639
7. Reporting and Responding to Concerns
7.1 Identifying Safeguarding Concerns
Concerns may include but are not limited to:
Signs of physical, emotional, or financial abuse.
Neglect or self-neglect.
Exploitation or coercion.
Disclosures made by clients or employees.
7.2 How to Report a Concern
For Clients: Report concerns to the solicitor handling your case or directly to the DSO.
For Employees: Report concerns to the DSO.
7.3 Confidentiality and Data Protection
Reports will be handled confidentially, with information shared only as necessary to resolve the issue or protect individuals.
7.4 Taking Action
The Firm will:
Investigate safeguarding concerns thoroughly and sensitively.
Work with external agencies, such as social services or law enforcement, when required.
Support affected individuals, including referrals to appropriate services.
8. Preventative Measures
8.1 Training and Awareness
All employees will receive safeguarding training, including recognizing signs of vulnerability and responding to concerns appropriately.
8.2 Policies and Procedures
The Firm maintains clear procedures for managing safeguarding concerns, ensuring compliance with legal and ethical standards.
8.3 Safe Recruitment
The Firm conducts background checks on all new employees to ensure they are suitable to work in a role with safeguarding responsibilities.
9. Monitoring and Review
This policy is reviewed annually to ensure its effectiveness and alignment with current legislation and best practices. Any updates will be communicated to employees and made available to clients upon request.
10. Updates to This Policy
This policy may be updated periodically to reflect changes in legal or regulatory requirements. The latest version will always be available on our website or upon request.
Signed:
Tammy Groves
The Mental Health Practice
1 September 2024